Recent reckons

For the third time in as many years, I sat down with Intercom’s Chief AI Officer Fergal Reid to discuss the current AI landscape. Here’s the full episode:


It’s fun to have had these “state of AI” type chats at different points in the history of this all unfolding. Give me a half-wrong contemporaneous take any day; hindsight is for the low rollers. Previous episodes in what you could now call a series: June 2023, August 2023.

I was also on Ridd’s mighty Dive Club podcast recently, talking about how the role of design in tech companies is evolving:


— 15 Sep 2025